Troubleshooting Business & Advanced FTP
There are a few problems you may run into when using
FTP. Most are simple in nature and can be solved by
checking a few basic things. |
Unable to
login |
|
Start with the basics. Double-check your hostname
and username. Retype your password.
|
|
Remember usernames and passwords are Case Sensitive.
If the original email you received shows the password
as lowercase, then it needs to be typed in as lowercase.
|
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If that still doesn't help, check your Internet connection
to make sure you are able to access the Internet. If
not, contact your ISP for further help.
|
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If you can connect, are you able to browse webpages?
If not, contact your ISP for further help.
|
Unable to
view uploaded pages |
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Make sure you have uploaded to the "/public" directory.
Anything you wish to see online must be in the "/public"
directory.
|
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If it is in the proper directory, delete your Temporary
Internet Files and refresh your browser.
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